CLIENT SERVICES

On the rare occasion that you need to return an item, you can return items up to 28 days from the date of receipt for a full refund as long as the products are in their original condition with all packaging, swing tags, and labels intact.

Please include the delivery note with your returns, this is to allow us to identify you for your refund as it contains a unique barcode. Without it we will be unable to allocate the refund.
Returns are free

To return an item from the UK, please generate and print your returns label using the Royal Mail’s portal on https://www.royalmail.com/track-my-return/create/3112
Returns are free.

Please use the free returns label included in your parcel to return the goods to us. Clearly mark your package ‘Commercial Goods Return’ to avoid any delay in customs. All import taxes are your responsibility.
All returns are free and easy.

Returns Conditions:

In the interests of hygiene, please only try on briefs over another pair of briefs. We may refuse to accept returns if we receive back damaged goods.

Please make sure the goods are securely packaged in the original packaging to avoid damage in transit. The goods are your responsibility until the return reaches our warehouse. Proof of postage is not the same as proof of delivery.

We aim to process refunds within 5 days of receiving your goods due to current Covid 19 safety procedures of quarantining packages, however please allow 7 days for the refund to be credited to your original payment method.

You will receive an email to confirm that you have been refunded. We are unfortunately unable to offer exchanges. If you wish to exchange an item, please follow the process above for a return and refund, and reorder the new item with a new order from our website.

For further information please email customercare@noellewolf.com
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